Introducing The Silverline


The Silverline telephone support service was introduced nationwide in November 2013 and provides a unique support and befriending service to isolated members of the older adult community.


The Senior Citizen Liaison Team fully support the objectives of this great charity and we have reproduced some information from their website below, as well as a link to their webpages.


For our international readers, sadly the Silverline presently only serves the United Kingdom.


Why does The Silver Line exist?


The statistics about older people and loneliness are frightening. More than half of all 75 year olds inthe UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help.In a poll conducted to mark the national launch of The Silver Line on 25 November 2013, 9 out of 10 older people told researchers that “a chat on the phone” is the most helpful solution when they feellonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.


About the Silver Line Helpline


The Silver Line is the confidential, free helpline for older people across the UK* open every dayand night of the year.


Our specially trained helpline staff:


Offer information, friendship and advice

Link callers to local groups and services

Offer regular befriending calls

Protect and support those who are suffering abuse and neglect


*Silver Line Scotland will be delivered by Age Scotland in partnership with The Silver Line during week days, 8am – 8pm. At all other times calls will be answered at the nation helpline HQ.


Who is it for?


The Silver Line is a helpline for older people – the Silver Generation. We have no strict age limits butmost people we speak to are over 65. So, if you think it’s for you, it’s for you.


Are All Calls Free?


The Silver Line Helpline is free to callers.

We rely on charitable donations from organisations and individuals who care about the welfare andsafety of older people to fund this vital new service.


Are all calls confidential?


The Silver Line is a confidential helpline.

Callers are free to express their feelings and describe their lives honestly, and can trust us to respect their privacy.


In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguardingorganisations such as Action on Elder Abuse or Social Services.